Help & Support

Aqua Cooler offers free shipping on all orders above $200. Purchases under this amount are calculated during checkout based on item weight and shipping location. 

Your order should be delivered within 3 – 10 business days depending on your location. 

Contact the Aqua Cooler Customer Service team at customerservice@aquacooler.com.au to receive a quote.  

Aqua Cooler accepts the following payment methods to purchase products – Visa, Mastercard, AMEX, Apple Pay, Google Pay and Afterpay.

Aqua Cooler offers a 30-day money-back guarantee on all products, excluding return shipping costs. 

If your product is faulty in the first 12 months you can contact Aqua Cooler’s service team for assistance or maintenance on 1800 278 226. We recommend calling us in proximity of the unit to assist in troubleshooting. Please note, you may be required to provide photo and/ or video evidence to Aqua Cooler before work can be undertaken. After 12 months you are required to contact your local appliance or refrigeration repair company.  

It will depends on the filter you have. For more information check the description area of your filter page. 

1) Unplug the cooler and empty all water from the reservoir.

2) If a bottle top cooler, remove the top circular lid by turning counter clockwise until the top unlatches. If plumbed in, unscrew the lid using the screws found at the rear of the cooler.

3) Unscrew the circular divider found within the reservoir.

4) Clean the reservoir by pouring 2 litres of water and 50ml of household vinegar in. Let it stand for approximately 5 minutes.

5) With the solution still inside the reservoir, use a non-abrasive sponge to scrub the reservoir.

6) Drain the reservoir through the taps.

7) Refill the reservoir with clean water and rinse. Repeat until the water runs clear.

8) Replace the circular divider and lid.

9) Plug in the cooler and allow time for the water to cool before using.

Please contact the Customer Service team at customerservice@aquacooler.com.au for an add-on filter kit for your cooler.

No, the cooler doesn’t require servicing. A routine wipe over and overall external clean of the cooler is recommended. If your cooler is functioning sufficiently, there is no need to have it serviced.

To change the water cooler filter for the M Series up to the Z-8110 filter please follow the instructions below:
1. Turn the water off.
2. Remove the front panel.
3. Twist the filter out.
4. Push and lock the new filter in place.
5. Put the panel back on.
6. Turn the water back on.
7. Flush the water for a few minutes.
8. Sandy filter.
9. Turn off the water.
10. Remove the front panel.
11. Twist the cartridge to remove from the bracket.
12. Twist off top and remove the filter inside.
13. Replace the filter, put the top back on and twist back into the bracket.
14. Put the panel back on.
15. Turn the water back on.
16. Flush the water for a few minutes.
17. Filters on water coolers are most commonly found at the back of the unit.
18. Turn off the water.
19. Twist the filter to remove and replace with the new filter.
20. Turn the water back on and flush for a couple of minutes. 

Contact Aqua Cooler’s Customer Service team at customerservice@aquacooler.com.au with regards to finding the right part for your product. We have spare parts available like taps, drip trays and spike tops.

No, Aqua Cooler only carries spare parts for our own brand. We do not service other brand coolers as we do not possess the appropriate spare parts to fix any issues. 

Aqua Cooler does not sell bottled water, the bottles shown in our images are for illustration purposes only. We recommend sourcing bottled water from a spring water company or alternatively our tri-stage refillable bottle suits all coolers except the cascade and harmony. This allows you to filter your own tap water instead of purchasing bottles. 

Alternatively you may consider a plumbed-in version of our coolers which connect to your mains water supply ensuring you have filtered water on demand at all times.

Yes, the Aqua Cooler M Series product can be taken outside. All other coolers should not be placed outside. 

Aqua Cooler’s products minimum temperature for cold water is between 5-10°C. 

Aqua Cooler currently does not offer a renting service. Although, we can put you in touch with a couple of water cooler renting companies. 

Please contact us so we can put you in touch with a few retailers that sell cups for your water cooler.

Aqua Cooler doesn’t have the cup size requirements for our cup holders. Although, we can give you the contact of a few retailers that sell cups for your cooler that may be able to help you with the cup size according to the cup holder you have.

Aqua Cooler unfortunately doesn’t sell water. Companies such as like Neverfail Water and Aqua One Australia sell water that can be used for our water coolers.