Aqua
Cooler offers free shipping on all orders above $200. Purchases under this amount are calculated during checkout based on item weight and shipping location.
If your product is faulty in the first 12 months you can contact Aqua Cooler’s
service team for assistance or maintenance on 1800 278 226. We recommend calling us in proximity of the unit to assist in troubleshooting. Please note, you may be required to provide photo and/ or video evidence to Aqua Cooler before work can be undertaken. After 12 months you
are required to contact your local appliance or refrigeration repair company.
1) Unplug the cooler and empty all water from the reservoir.
2) If a bottle top cooler, remove the top circular lid by
turning counter clockwise until the top unlatches. If plumbed in, unscrew the
lid using the screws found at the rear of the cooler.
3) Unscrew the circular divider found within the reservoir.
4) Clean the reservoir by pouring 2 litres of water and 50ml
of household vinegar in. Let it stand for approximately 5 minutes.
5) With the solution still inside the reservoir, use a
non-abrasive sponge to scrub the reservoir.
6) Drain the reservoir through the taps.
7) Refill the reservoir with clean water and rinse. Repeat
until the water runs clear.
8) Replace the circular divider and lid.
9) Plug in the cooler and allow time for the water to cool
before using.
No,
the cooler doesn’t require servicing. A routine wipe over and overall external
clean of the cooler is recommended. If your cooler is functioning sufficiently,
there is no need to have it serviced.
To
change the water cooler filter for the M Series up to the Z-8110 filter please
follow the instructions below:
1. Turn the water off.
2. Remove the front panel.
3. Twist the filter out.
4. Push and lock the new filter in place.
5. Put the panel back on.
6. Turn the water back on.
7. Flush the water for a few minutes.
8. Sandy filter.
9. Turn off the water.
10. Remove the front panel.
11. Twist the cartridge to remove from the bracket.
12. Twist off top and remove the filter inside.
13. Replace the filter, put the top back on and twist back into the bracket.
14. Put the panel back on.
15. Turn the water back on.
16. Flush the water for a few minutes.
17. Filters on water coolers are most commonly found at the back of the unit.
18. Turn off the water.
19. Twist the filter to remove and replace with the new filter.
20. Turn the water back on and flush for a couple of minutes.
Contact
Aqua Cooler’s Customer Service team at customerservice@aquacooler.com.au with
regards to finding the right part for your product. We have spare parts available
like taps, drip trays and spike tops.
No,
Aqua Cooler only carries spare parts for our own brand. We do not service other
brand coolers as we do not possess the appropriate spare parts to fix any issues.
Aqua Cooler does not sell bottled water, the bottles shown in our images are for illustration purposes only. We recommend sourcing bottled water from a spring water company or alternatively our tri-stage refillable bottle suits all coolers except the cascade and harmony. This allows you to filter your own tap water instead of purchasing bottles.
Alternatively you may consider a plumbed-in version of our coolers which connect to your mains water supply ensuring you have filtered water on demand at all times.
Aqua
Cooler doesn’t have the cup size requirements for our cup holders. Although, we
can give you the contact of a few retailers that sell cups for your cooler that
may be able to help you with the cup size according to the cup holder you have.
Aqua
Cooler unfortunately doesn’t sell water. Companies such as like Neverfail Water
and Aqua One Australia sell water that can be used for our water coolers.
