Returns Policy
Effective Date: 22 July 2026
Nothing in this Refund Policy excludes, restricts or modifies your rights under the Australian Consumer Law (ACL), including the consumer guarantees.
Your Rights Under Australian Consumer Law
If a product purchased from Aqua Cooler has a major failure, you are entitled to choose a refund or replacement. You may also be entitled to compensation for any other reasonably foreseeable loss or damage. If the issue is not a major failure, we will repair the product within a reasonable time. If we are unable to repair it within a reasonable time, you may choose a refund or replacement.
A major failure includes where the product:
- would not have been purchased had the problem been known;
- is unsafe;
- is significantly different from its description or sample;
- does not do what we said it would do or what you asked for and cannot be easily fixed.
Change of Mind Returns
We are not required to provide a refund or exchange if you simply change your mind. However, at our discretion, we may accept change-of-mind returns within 30 days of purchase provided:
- the item is unused and in its original condition;
- the item is returned in its original packaging;
- proof of purchase is provided.
A restocking fee of 20% of the value will be charged on all returned goods except by prior agreement by Aqua Cooler. This is to cover inspection, handling, repackaging and
administrative costs. Any original delivery charges are non-refundable.
Refund Process
Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved. If approved, the refund will be processed to your
original payment method as soon as practicable. Processing times may vary depending on your financial institution.
Delayed Refunds
If you have not received your refund, please first check your bank account and contact your card provider or bank, as processing delays can occur. If the refund is still outstanding, please contact Aqua Cooler Customer Service.
Exchanges
We will replace products that are defective, damaged or covered by the Australian Consumer Law consumer guarantees. For exchange requests, please contact care@aquacooler.com before returning the item.
Return Address
Aqua Cooler Pty Ltd
38-44 Relentless Court
Park Ridge QLD 4125
Australia
Return Shipping
Unless required under the Australian Consumer Law or otherwise agreed by Aqua Cooler, customers are responsible for the cost of returning products. If returning an item valued at more than AUD $75, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
